Online Discussion Forums

Best Practices: Using this time wisely without overdoing it.

While we're all forced to work from home, this could be a good time to advance new technologies and goals (rather than wasting time). Is this a good idea? If we don't start back up, we may be using resources that we don't have or creating relationships with new providers that cost money. But if we do start back up soon, we may be able to offer patrons more effective and enticing rewards for staying engaged and purchasing tickets in the future. How are people balancing this?

COVID-19 Discussion Boards

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Concern: Potential Ticketing & Entertainment Related Monopolies

Government Assistance & Other Resources

What type of price sensitivity should we expect in the future?

How are you handling cash refunds?

Do venues have their Box Office open to the public? If not, how are you handling offering a way to purchase tickets without fees?

How are venues generating earned revenue over this period?

How are you handling patron concerns and requests for cancellations for future events that are not (yet?) in jeopardy of being cancelled?

Timeline and protocols for cancelled events and planning for the Fall.

Handling staff that think this is a hoax and that you're overreacting if you want to follow government & CDC procedures?

Communication Examples - Patron, Staff & Other

What is the most effective way to communicate with patrons?

Marketing & Advertising Best Practices

Resuming work once allowed - ticket sales, patrons, vendors, and other concerns.

Concern: Will talent be ready, willing and able to start back up once events are ready to resume?

Do you anticipate a decline in ticket, membership or subscription prices and rates?

Best Practices Regarding Renewals

Best Practices: Using this time wisely without overdoing it.

Concern: Lack of resources to accomplish next season effectively.

Concern: Financial loss and loss progress towards goals.

How are you handling the unknown with event scheduling?

Concern: I'm uncertain of which staff members will choose to come back, and which will choose to leave.

How do you handle patrons that believe this is actually all a big hoax?

How are people handling reduction of staff?

Ticket Printing: Should we order our hard tickets or hold off?

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